What Services Can We Offer Your Event?
Affordable, Personal, Professional
We know that market and demographic research is typically pricey, and only available to the highest tier of event production. That's we formed The Festival Voice to create an avenue for anyone, from the local event promoter to the big bosses at Coachella, to gather intel and data by making our services FREE to every event that partners with us. We make our money by helping facilitate larger sponsorships for your event. In other words, we make money when you make money.
Did you know that it costs 6-7X more to get a new customer than it does to retain a current one? And do you know that 96% of customers with an issue will not complain to you? Instead they will tell an average of 15 friends of their negative experience and post it on social media. What about the fact that a customer is 4 times more likely to defect to a competitor if the problem is service related? Would you be surprised to learn that a 2% increase in customer retention has the same effect as decreasing costs by 10%, or that 55% of customers would pay extra to guarantee a better service?
The real question is... how much are you spending to acquire new customers every year? Customer satisfaction is the backbone of EVERY business and The Festival Voice is here to be your all-inclusive customer relations department. The best part is we do it all for FREE!!!
Conception to Completion, We've Got You Covered
The Festival Voice is a team of diverse professionals from many different backgrounds that have come together to start up the industry's first-ever Audience Engagement company. What makes our approach different than other experiential marketing companies is our main focus on being the voice of the attendees at large events. More than just being another blog or media website, we provide on-site and off-site market research, data analysis, and consumer feedback to event coordinators, promotors, production companies, and corporate sponsors.
Our vision is to raise the overall fan experience by getting with attendees at large events and we do this by conducting short surveys at our on-site booth while they are living in the moment. We also ask attendees to participate in social media polls and email surveys after the festival. We then analyze all the data collected from every outlet to give you a concise report on what the average festival-goer really wants out of their festival. You can then use this data to help improve your event the following year which increases customer retention, ticket sales, and helps you land larger sponsorships.
Join The Revolution
With our experienced team, you will be able to reach unprecedented levels of guest satisfaction. Utilizing every method possible, we gather organic feedback from your attendees and then give this information to you. You can use this data to determine where you are spending too much money on things that your guests don't really care about, and put that money into areas that may need improvements.
Our presence at your event makes people feel welcome, like they are being heard by an unbiased third-party. It makes them feel like they truly have a voice in what goes into their favorite festival. That’s why our motto is, “Your Festival, Your Voice.” Our on-camera interviews with attendees make them feel special and unique, while at the same time providing us with unique feedback and valuable footage for many various promotional videos.
Finally, you will be able to reach out to your guests and let them know that you really do care about what they have to say. With The Festival Voice acting as your guest relations department, you will be able to reach new levels of customer satisfaction, ultimately leading to bigger and better festivals that sell out faster. The potential use of the data we collect for you is limitless!
If you've made it this far then chances are you want to take your festival to the next level by utilizing The Festival Voice's services. Contact our team of experienced professionals to get started on your event today!